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Contacting Systems West Sales
Our sales department is open from 7AM - 4PM Pacific Time, Monday through Friday. Please contact us by phone at (800) 728‑7099 or by email at sales@systemswest.com. We are pleased to provide custom quotes for hardware and software to meet the needs of your business. Support
Systems West provides phone support and remote desktop services under the terms of our ezaccess Support Plans, which cover hardware and software sold by our company. We do not provide free phone or web-based support. Contact ezaccess Support by phone between the hours of 7AM - 4PM Pacific Time at (800) 728‑7099 , Monday through Friday. We can also be reached by email at support@systemswest.com, or through our support ticket system. Clients not covered by an ezaccess Support Plan who still opt to receive support will be required to accept a minimum $120 per hour fee, charged at 15-minute intervals after the first hour, before receiving support. Customer Services
We operate an online ticketing system for submitting customer service requests to our Sales or Support department. Once a request has been created it will be assigned ticket number. A representative from Systems West will follow-up with you as soon as possible. If you then wish to send additional comments or information regarding the original request, you can simply login using a link provided to update the ticket. To contact Customer Services now, click here. Business Inquiries
For inquiries on the corporate level regarding business partnerships, reseller opportunities, or advertising, please contact us at (800) 728‑7099. Inquiries are usually answered within 3-5 business days. Mailing
We do not accept CODs. All RMAs must be clearly labeled with a valid Systems West RMA number. Please send any RMAs or standard mail to:
Phone
Contact us by phone between the hours of 7AM - 4PM Pacific Time, Monday through Friday.
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